Consultel Solutions

About Critical Event Management

The Critical Event Management (CEM) solution provides organisations the ability to automate incident response activities, resulting in faster recovery of operations, cost savings and people safety. Organisations are required to respond quickly and decisively to critical events. For example; cyber attacks, data breaches, unplanned IT outages, utility supply interruptions, severe weather, supply chain disruptions and workplace violence.

A Critical Event Management platform uses technology to take manual processes and automate them. Amplifying ad hoc data feeds provide richer intelligence and correlates threats with locations of assets and people. This data analysis will ensure rapid and comprehensive incident assessment and remediation.

Our CEM solutions form a total transformation system and involve tools that orchestrate, integrate, correlate and analyse various data sources and intelligence to make the right decisions quickly and accurately. CEM solutions can enable companies to manage critical events and reduce risk, lower business disruption, improve time to restore and increase staff and personnel safety.

Why use CEM?

With an increasingly complex global economy, the traditional approach to managing emergencies and organisational disruption is outdated and expensive. Implementing a scalable Critical Event Management (CEM) enables a more collaborative, efficient and automated process.

Scalable CEM


Consultel Solutions will work with stakeholders to plan, develop and deploy a scalable end-to-end CEM solution that can grow to meet evolving organisational needs and a changing environmental landscape.



Utilising a CEM platform is a powerful tool in reducing enterprise and employee risk exposure. Our consulting process and software solution ensures timeliness and reach of alerts, to provide the most rapid response possible and hasten crisis recovery.

Reduce cost of


Improving operational efficiency and effectiveness of your crisis management systems can shield you from necessary risk and financial fall out; making a significant difference to your organisation's bottom line.

How it works

Consultel Solutions supplies organisations with end-to-end solutions that encompass: CEM consulting and advisory services, agile change management practices, project management services for the implementation of the Everbridge CEM platform.

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CEM Consulting Service

We provide an ecosystem to enterprise and government agencies in all manner of CEM  planning and advice. Our key consulting objective is to provide an assessment of your risk profile to move from a reactive crisis response approach to a proactive crisis prevention approach.

Risk Management: We work with Customers to evaluate your existing emergency and incident communications processes, undertake a failure and criticality analysis and identify removal of vulnerabilities.

Impact Assessments: Review existing systems and business processes to determine threat impacts and identify mitigation actions.

CEM strategy development: Strategy development around effective management of business activities to lower risk of critical events. Including Physical Security, Business Continuity, IT Service Operations and Workplace & Community safety.

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CEM Solutions

Physical Security:

Solutions that can integrate with;

  • 3rd Party Risk Intelligence
  • Physical Access Control Systems
  • Video Management Systems
  • Building Management Systems
  • Intruder Detection Systems

Business Continuity:

  • Crisis/Incident Management
  • Emergency Mass Notification Systems
  • Governance Risk & Compliance
  • Integrated Risk Management Platforms
  • Business Continuity Management

IT Service Operations:

  • IT Service Management
  • Application Performance Management
  • Cyber Security

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CEM Project Management and Implementation

After evaluating your existing emergency and incident communications processes, we integrate industry best practices and system applications to align technology utilisation with your unique environment and business objectives.

Project management of the development, customisation and testing of the supplied software;

  • CEM experienced implementation team
  • Interface software requirements
  • Integration requirements
  • Engineering services to build and test software
  • User training and manuals
  • Ongoing support of the software supplied

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CEM Change Management

We can tailor our change management services throughout the lifecycle of the CEM implementation, to ensure better long term success of the CEM strategy.

These activities include:

  • Stakeholder analysis & engagement
  • Leadership coaching and support
  • Benefits realisation framework
  • Impact analysis
  • Transition planning & management
  • Communications
  • Education and Training
  • Business Readiness
  • Capability uplift / transfer
  • Governance
  • Policy, procedure, process updated

Get in touch

We offer innovative IT professional services and talent solutions. For more information about how we can help you, contact us today.